Describe a time you received a terrible service
Describe a time when you made a complaint and were satisfied with the result
- When and Where it happened
- Why the service was terrible
- What did you do in response of that bad service
And explain how you felt when that happened / after receiving service recovery
PART 3 - SERVICE
What kinds of service are bad services?
Why do some people choose to remain silent when they receive bad services?
Who should be responsible for bad services?
As a manager, what would you do to prevent bad services?
PART 3 - COMPLAINTS
What problems people in your country usually complain about?
How do businesses in your country respond if their customers complain?
Are customers' complaints good for businesses?
Do you think young or old people complain more?